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Flow Handle Ticket Repair - Coggle Diagram
Flow Handle Ticket Repair
User CreateTicket :
Laptop
PDA
Printer
Scanner
Konfirmasi Telah Menerima Unit
Validasi Problem
Coment Ticket Hasil Validasi :check:
Add Watcher :check:
Agata.elishabet@shopee.com
Ahmad.hamidi@shopee.com
Add user pemilik device yang sedang di repair
Andika.fiza@shopee.com
Isi Gsheet
WH Device Repair
:check:
Worth it to repair or No Worth it to Repair
Yes :check:
Device Put in Faulty
Warranty Or Not Warranty
Warranty
Contact Team Dell : (021)-1500 833 :check:
Comment ticket and ETA Date :check:
On Process Replace :check:
Comment Finish Repair :check:
Not Warranty
Add Watcher
3 more items...
Add Reviewer
1 more item...
Process Replace Part
Comment Ticket Hasil Replace Part
1 more item...
No :red_cross:
Device Put in Faulty
Make a return Device
Dispose or Retired :check:
Device Save to Storage IT
Make a Warite-Off Device
1 more item...
Finish Repair
Comment ticket konfirmasi