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Unit 1 Topic 3-Consumer Conflict, Admit, Dispute, Counterclaim,Ignore,…
Unit 1 Topic 3-Consumer Conflict
Consumer Responsibilities
Caveat Emptor-Latin Phrase-Buyer Beware
Use Common Sense
Legislative Methods
Sale of Goods and Supply of Services Act, 1980
Consumer Protection Act, 2007
Competition and Consumer Protection Commission(CCPC)
Small Claims Procedure (Court)
Ombudsman For Public Services
Price Display Regulations
Consumer Rights & Remedies
Retailers Responsibilities
Second-Hand Goods
Inertia Selling
Non-Legislative Methods
Negotiation
Letter of Complaint (Email)
Third Party Assistance
Consumer Association of Ireland (CAI)
European Consumer Centre Ireland
Same as negotiation but through letters/email
Go back to retailer ASAP with proof of purchase and request remedy/redress
1.Remedy
2.Repair
3.Replacement
Admit, Dispute, Counterclaim,Ignore
Interest Group
Free Service