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CHAPTER 4: COMMUNICATION SKILL - Coggle Diagram
CHAPTER 4: COMMUNICATION SKILL
Barriers to communication
language and sematic, cultures, feelings and emotions
physical barriers
message ambiguity
email skill
drowing an email
implications for the use of email
Communication users in persuasion
using logic to persuade : scientific management
using emotion to persuade: people are persuade not just by loggic but approach to their individual and group emotions
communication purpose: feelings, replay a request, explain something, persuade, coordinate, collaborate
using an ethical approach to persuade: give the sense of credibility of the speaker or particularly through is ethical
a basic model of communication
inter - versus intra - communication
simple model
verbal versus non verbal communication
verbal communication is communication that uses word- either written or spoken
non- verbal communication: use other means
other barriers to communication
differing levels of knowledge
hierarchy: it is difficult to talk to people in authority
differing values and perceptions
jumping to conclusions