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FACTORS INFLUENCE THE CUSTOMERS INTENTION TO DINE-IN IN FAST FOOD…
FACTORS INFLUENCE THE CUSTOMERS INTENTION TO DINE-IN IN FAST FOOD RESTAURANT DURING COVID-19 PANDEMIC
factors
Food Quality
seperti yang kita tahu makanan fast food seperti mcdonals mempunyai keunikan mereka sendiri. Jadi ini adalah salah satu factor yang mendorong untuk pelanggan makan di restaurant
Service quality
segelintir pelanggan suka akan servis yang ditawarkan oleh restaurant tersebut kerana apabila makan di restoran servis lagi laju berbanding order online
Loyalty
Brand bagi sebuah restaurant juga boleh mempengaruhi seseorang untuk pergi ke restaurant tersebut. Selain daripada itu, disebabkan kualiti makananan yang ditawarkan membuatkan seseorang untuk makan di restoran tersebut
Restaurant environment
setengah pelanggan lebih suka makan di luar berbanding di rumah masing masing.
Attitude
pekerja restoran memberi layanan yang baik untuk menarik perhatian pelanggan supaya terus memilih restoran itu
price
customer lebih prefer untuk dine in kerana harga lebih murah berbanding membuat pesanan melalui p-hailing seperti foodpanda
problem statement
To know why people want to dine in at fast food restaurant in the middle of Covid-19 pandemic
questionnaire
1) How often do you dine-in in fast food restaurant?
2) Which of the following fast food restaurant that you often go? (Listkan restaurant)
3) On the scale 1-5, how do you feels about when you can dine in in fast food restaurant?
4) what is the problem that you faced whenever you want to dine in in fast food restaurant
5) Do you prefer dine in or food delivery ?
Basic demographic question. eg: age, income, gender
Example of fast food restaurant:
KFC, Texas Chicken, A&W, Mcd, Dominos pizza, Pizza Hut, Marry Brown, Hot&Roll, 4Fingers and Subways
pros
dapat menjimatkan duit daripada bayar delivery fee
dapat menikmati makanan dekat kedai
cons
perlu sentiasa menjaga sop
people still takut untuk keluar even dah fully vaccinated
ERGONOMIC:HOW DESK AND CHAIR WILL AFFECT THE PHYSICAL POSES
Problem Statement
kebanyakkan pekerja yang work from home menyatakan bahawa mereka mengalami sakit pinggang
Questionnaire
Explain what is ergonomic
Ask the respondent if they know what is ergonomic & musculoskeletal disorders’ (MSDs).
ask the respondent if they ever feel MSD or any kind of pain whenever they sit on chair while working
neck pain, lower back pain
awkward posture
pressure or contact stress
fatigue and damaged muscles & joint
gender & age
dengan menggunakan google form
Apps
REMINDER APPS (notifications)
download the apps
set time for a position change
notification will appear in notifications bar
tidak memerlukan rangkaian internet untuk membuka apps
cons:
perlu update apps tersebut untuk mendapatkan feature baru
Website link (backup plan)
scan to open a link for a reminder
website untuk buat reminder notifications through laptop atau PC
easy to notice through laptop screen
will set up the position we need along with timing
sit straight for 30 minutes
can add a little of exercise while sitting (?)
cons
kena allow notification on laptop baru notification akan masuk
Memerlukan rangkaian wifi
Articles
peningkatan ergonomik yang serius pada waktu pandemik ini kerana ramai pekerja dan pelajar akan bekerja dan belajar di rumah dalam jangka masa yang lama
berbeza dengan bekerja dan belajar secara bersemuka
apabila berada dirumah, kita tak banyak bergerak kerana kita terlalu fokus dan peka membuat kerja selama satu hari tanpa melakukan apa-apa senaman
sometimes there are people who are tired to do any exercise because their mental & physical are already exhausted
but sometimes there are also people who are active in doing a little exercise at home to avoid any physical pain and to stay healthy
PROS
membantu mendisiplinkan diri
membuat pengguna jadi lebih aktif dan alert
dapat mengurangkan penyakit MSD
will gain their knowledge about ergonomic