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CELANESE CASE STUDY: - Coggle Diagram
CELANESE CASE STUDY:
KEY PROBLEMS:
ITIL assessment was evaluated at below average and processes remained at a level 2 out of the 5 on HP's point process.
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Focused more on meeting their customers application needs rather than focusing on Improving their own operation.
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Standardizing IT infrastructure is not smooth (once example took 5 years, see page 23)
Most outside of IT do not understand IT infrastructure such as WAN, LAN, telecom, etc. This makes it difficult for IT to invest in the infrastructure since many higher ups do not see the direct impact and are hesitant to invest resources
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Lack of tools, documentation, integrated processes, and ITIL processes
POSSIBLE SOLUTIONS:
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Create timeline for certain tasks to be focused on so that all projects are Included Into work. Internal IT Projects need to be a priority.
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Relevant Facts:
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Celanese is one of the world's largest producers of acetyl products and supports 7000 PC users with a staff of 300 FTEs
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Celanese is on its third updated version. The third version has five books that follow a specific sequence. ITIL version 3 recommends starting with a strategy focused process.
Celanese Initiatives:
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ITIL Training: Four ITIL foundation classes to help standardize the vocabulary and terminology needed across the IT groups
3 main initiatives: (i) implementation of Opswar, a Network Automation System, (ii) develop of new classification problems, (iii) and the most important, design and implementation of OSM.
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