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Web request, E-mail, Phone call (or in person), No - Coggle Diagram
Web request
Record Stored in database
E-mail
Phone call (or in person)
Can solve directly?
Create open ticket
Assign ticket
Analizea and adress problem
Solve ?
Complete ticket
Resolves problem?
Automated reqest to confirm resolution
Responds w/i 3days
Resolved ?
2 more items...
Close ticket
1 more item...
Evaluates problem
In-house solution?
Implement splution
Washington product
IT Service centre WN addesse
1 more item...
Advise customer
1 more item...
Record escored in database
Create complemented ticket
No