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Phone call (or in person), E-mail, Web request - Coggle Diagram
Phone call (or in person)
Can solve directly??
no
Create open ticket
Assin ticket
Analizea and addres problem
Solve?
yes
Complete ticket
Automated reqest to confirm resolution (& satisfaction suvery)
1 more item...
no
no
Resolves Problem?
1 more item...
Evaluates problem
In-house solution?
2 more items...
yes
Created comoleted ticket
Record stored in database
E-mail
Web request
record stored in data base