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Lesson 5, ANSWER QUES 7, ANSWER UES 2, ANSWER QUES 5, ANSWER QUES 1,…
Lesson 5
- Briefly explain THREE (3) general support activities of transaction processing systems. Provide any suitable example.
- State FIVE (5) activities within a transaction processing cycle.
- identify TWO (2) factors that create a challenge for business to gain benefit implementing ERP.
- Relate the uses of email and web commerce systems within the application of Customer Relationship Management (CRM) in a business.
- Briefly explain THREE (3) causes of CRM failure.
- Briefly describe the benefits and difficulties of implementing supply chain management system.
- Discuss TWO (2) trends in customer relationship management today. Suggest TWO (2) communication avenues for firmographic data towards greater responsiveness and consumer demand forecast accuracy.
- Differentiate the following terms:
i. Batch processing and Online Transaction Processing
ii. Enterprise and Interenterprise
iii. Upselling and Cross Selling
ANSWER QUES 7
- Higher efficiency rate
- Having real-time data on the availability of raw materials and manufacturing delays allows companies to implement backup plans
- Improved cash flow
- allow companies to make smarter decisions, choose the right partners, accurately predict and respond to market and demand changes and reduce supply chain disruptions
- staff struggling to adjust to new processes and tools
- Taking a lot of time to adjust and learn new things which will make the work delay
- difficulties with communication internally and externally
- Many of them is busy with work hard to communicate since everyone is focus in their own work. No discussion, which can also cause problems such as done the work wrongly, double the work, delay work and others
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ANSWER UES 2
- File and database processing
- are always correct
and up to date.
- Provide data needed to produce proper information products
- Document and report generation
- a paycheque authorizes a bank to pay the customer.
- sales receipts, customer statements
- Inquiry processing activities.
- checking balance in A/C and receive immediate response on PC
- Transaction processing activities
- transaction data is accumulated over a period of
time and processed periodically
EXAMPLE:
- Gathering source documents by business transactions- sales orders
- Process transaction data immediately after they
are generated and can provide immediate output to end users.
- Data entry activities
- data is collected by recording and editing
activities.
EXAMPLE- Entering account or customer data from documents
ANSWER QUES 5
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- Poor Quality Data for Data Conversion
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ANSWER QUES 1
- Inputs : Documents from transactions which will serve as inputs into the computer's accounting system.
EXAMPLE- Customer orders
- Processing- where all the information provided by the input needs the breaking down process.
- Storage- All the information is saved in TPS memory which may be in the form of ledgers
EXAMPLE OF TPS
1.Employees records
- Hotel reservation systems
- Bill generations and check clearances
ANSWER QUES 6
QUES 6 (I)
- An Batch processing system handles large amounts of data which processed on a routine schedule.
- Online transaction is a payment method in which the transfer of fund or money happens online over electronic fund transfer
QUES 6 (iii)
- Upselling grows the revenue by promising a higher level product, while cross-selling does the same by suggesting more products to buy
ANSWER QUES 3
I. Bad Data- If you do not have complete full data of your new business then it can be a big flop
II. Not Enough Time- Must give your full time and attention to ERP.
- the more time spent on the front end of planning and implementation, the more likely your team can tackle issues before they negatively impact operations post-adoption.
ANSWER QUES 8
- Self-service for end-to-end customer journey support increases
- B2B buyers want to self-educate rather than talk to a seller by a factor
2.