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Nav + Aftership for Chat (Order tracking) - Coggle Diagram
Nav + Aftership for Chat (Order tracking)
Ask for Email
Check email format
Format correct
Ask for order number
Check order number format
Correct
Call NAV API and do 2FA
Pass
Look up order in NAV
1 more item...
Fail
Re-prompt for Order Details. "Sorry, but i couldn't match your order with the email provided by you. Can you provide your registered email id?
Once Email id is provided, do 2FA for previously provided order number with this new email id
2 more items...
Incorrect
Re-prompt for Order number
Check format
Correct
1 more item...
Incorrect
1 more item...
Format incorrect
Re prompt for correct email
Correct format
Proceed with positive flow
Incorrect format
I am sorry, but your email id is not in a valid format. Do you want proceed with your order tracking query, or ask another question?
Order status
Restart flow
Ask another query
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