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Nav + Aftership for Chat (Order tracking) - Coggle Diagram

- - - - Ask for order number
        
        Check order number format
        
        Correct
        
        Call NAV API and do 2FA
        
        Pass
        
        Look up order in NAV
        
        1 more item...
        
        Fail
        
        Re-prompt for Order Details. "Sorry, but i couldn't match your order with the email provided by you. Can you provide your registered email id?
        
        Once Email id is provided, do 2FA for previously provided order number with this new email id
        
        2 more items...
        
        Incorrect
        
        Re-prompt for Order number
        
        Check format
        
        Correct
        
        1 more item...
        
        Incorrect
        
        1 more item...
    - - Re prompt for correct email
        
        Correct format
        
        Proceed with positive flow
        
        Incorrect format
        
        I am sorry, but your email id is not in a valid format. Do you want proceed with your order tracking query, or ask another question?
        
        Order status
        
        Restart flow
        
        Ask another query
        
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