management & maintaining system

Storage Management

Update Antivirus

Drivers

Defragmentation

Patching

Old PC's

Upgrades

Software

Hardware

New Version

Backups

Staff Training

Help desk support

First Line

Second Line

Third Line

Low Experience

Medium Experience

High Experience

Spiceworks

SLA (service level agreement)

used for analytics

Scalable

Policy & Procedure

Email use

Password

Internet

Acceptable use

Networking

TCP (Transmission control protocol)

IP (internet protocol)

Network= Communication between 2 or more network devices

Find weaknesses and strengths

Goods and bads

Service Packs

Patchs, like windows 10-8-7 ect

System and network management tools

servers and virtual PCs

cloud storage

mobile devices

laptops

desktops

bring your own device (BYOD).