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Business Letters (external communication), : - Coggle Diagram
Business Letters (external communication)
Definition :
Business letters are written messages to a person or group within a professional setting
Types of Business letter
i. Enquiry
To seek information by asking a question
ii. Reply
Response to something someone has said
iii. Complaint
A statement that something is unsatisfactory or unacceptable
iv. Adjustment
A response to a written complaint
Format
sender's address
Persiaran kuis, selangor
Heading
title or subject
Salutation
For example, Dear Mike)
Opening (body paragraph)
ntroduce yourself and clarify the point of your letter
Recipient’s address
40, Jalan kemboja
Action/s (body paragraph)
go into the details of your main point
date
5 december 2021
Details / focus (body paragraph)
Closing
Make sure that the closing isn’t more than two sentences long
Complimentary close
Yours Truly” or “Respectfully” or “Sincerely”
Types or categories
Tips on language
proofread
Keep it short and simple
right tone
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