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BUSINESS LETTER (external communication) - Coggle Diagram
BUSINESS LETTER (external communication)
An effective business letter will say what you want to say clearly and simply.
Categories of Business Letter
Reply
To respond to an enquiry.
Complaint
To criticize poor service or goods.
Enquiry
To request information or prices.
Adjustment
To respond to the complaint and hopefully make amend.
Parts of Letter
Salutation
Dear Sir, Dear Madam, Dear Mr. Ahmad
Heading
Straight to the point
Enquiry of Textbooks
Recipient's address
24 Jalan Melur 10 Taman Seri Melur 43000 Kajang Selangor
Actions (body paragraph)
Here is where you express what action is to be taken by the recipient of your letter.
Provide the necessary details like contact number or email
Don't forget to say thank you
Date
22 OCTOBER 2020
Opening (body paragraph)
Explain the reason for writing the letter
Complimentary close
Yours sincerely
Yours faithfully
Thank you
Details (body paragraph)
Should be more specific and use one paragraph for one idea
Sender's address
Lot 3570 Jalan Sungai Yu 45000 Kuala Selangor Selangor
Closing
Dear Sir, Dear Madam, Dear Sir/Madam
Yours faithfully
Dear Mr. Ahmad
Yours sincerely
Tips on Language Use
Use of numbers
Your account will be credited RM 200.00
Look forward + gerund
I look forward to hearing from you soon
Conciseness
The package was poorly wrapped.
Contractions
We will send the correct invoice to you