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Specialist Counselling Communication Skills - Coggle Diagram
- Specialist Counselling Communication Skills
Challenging
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steps
use core skill to listen, observe and take note of mismatches
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focus on incongruity, not the person
responding: summaries, clarify and feedback
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important considerations
Intentionally: good understanding on what to achieve, give client time to react
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be aware of
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not in: high emotion, crisis, stress, trauma
Reframing
provide other possible perspectives, use in "working" stage
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- noting what client highlight / overlooked
- identify another perspective but still encompass client said
- present the alternative or invite to explore
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Focus
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Area to focus
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on problem, why client is here today
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Client's context / background, family
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the counsellor, use carefully
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