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Partner Cooperation Framework, from Bruce Doc, Incentvie at work level,…
Partner Cooperation Framework
Framework Statement
Purpose of Framework: regulate the partner work, reduce the risk and improve the efficiency of cooperation with partner.
Classificaiton of Accounts
Type B: Akamai : Own and Partner Assist
Type C: Partner Own but Akamai regularly Reivew
Type A: Akamai Owner
Type D: Partner Owner
Applicability of Framework
Principles
Ease of implementation (good feasibility)
Secure (to reduce risk)
Accountability
Responsiveness
Responsibility and Rights
Akamai Manager Level
GC PS Manager
GC Sales Manager
GC Channel Manager :black_flag:
Akamai Work Level
TPM of the Account
For Type B Account
For Type C Account
SA of the Account
For Type B Account
For Type C Account
Partner Level
Partner classification and evaluation
Incentive and Penalty :black_flag:
Partner classification and benefits :black_flag:
Rating mechanism
Regular Work
Routine tasks
SOP for common tasks
Standard Change
Test Center
Peer Review
Best Practice of common changes.
Service Response Procedure
Incident Response
Training and Assistance for Partner
Knowledge Base
Akamai Partner Training :black_flag:
Account Specific Instruction
Cooperation Tools
Salesforce
Akamai Community (Jarvis?)
Akamai G-suite
Alternative: Tencent doc or other team cooperation sites
Action Item
Pilot Accoounts
VIVO, JInmu, type B
SH account, type B account.
Startlinke, Type C account. Wangsu
change procedure update
division of work
from Bruce Doc
Partner Enablement Plan
education to partner
Rating mechanism for partner’s service.
Recognition for good performance partner engineers.
Share more tools/skills with partners for tests.
SOW of Akamai PS and partner
Standard workflow of case (integrated with SFDC)
Change process (integrated into SFDC case workflow) (ref: Akamai服务文档 - OPPO变更流程 - Google Docs)
Incident response process (ref: Akamai 故障响应SOP - OPPO - Google Slides)
Incentvie at work level
Onboarding == review before close ticket
Incentive from Management level
-- Ideas --