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B-Mobile Q's for discussion with Sharon and Reynold - Coggle Diagram
B-Mobile Q's for discussion with Sharon and Reynold
Clarification on call codes:
00990451 - $135.00 - External Billing
For 'easy repairs' -
Apply 15% discount on 00990451 = $114.75 ext GST.
00990022 - $80.00 - Internal Chargers
Cash back voucher only maintains a value of $110.00
Unable to be increased
Support Session For Daily Summary (Time Block)
Suggested two week time frame, discuss with FST's prior to conclusion of todays training.
Ian to investigate
Viewing customer details on mobile phone.
Being able to review discontinued stock in B-Mobile
iServices
iS4
iS5
Equipment
iPad Cases For FST's
12 Volts iPad Chargers
Cellular iPads
Sim Cards iPad
Sara to investigate
Are techs able to pull their jobs forward?
Technicians will not be able to bring forward their own jobs, this still needs to be done by scheduling. They will need to download the day again in order to have the job load.
For customer not home, how are the techs instructed to account of the waiting time?
OC – Wait time.
GO LIVE DATE?
Go Live Date - 1.10.2021
Ian to send instructions to download B-Mobile App