Characteristics: business analysis in the context of developing or improvement business process

bainstorming, survey, interview, workshop, business care, document analysis, funaction decomposite (tách nhánh những need ra giảm độ phức tạp), finacial analysis (cost for deliverable), item tracking, lession learn, process modeling, review, scope modeling, risk analysis and management

RACI matrix:
Danh sách task dọc
danh sách stacke holder ngang
đánh 1 task: thì stakeholder đó là element nào trong RACI (responsible, accountant, consulted, informed) hoặc không thuộc cái nào

personas
goals: what are you responsible for?
role: what is your job role?cong việc thường ngày là gì? những skill và hiểu biết về tool đang cần là gì?
who reports to you and whom do you report to?
references: how do you prefer to interact email phone and in-person
challenge: what are your biggest challenges in your work?
company: domain, number of employee