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Sources of Feedback :speaking_head_in_silhouette: - Coggle Diagram
Sources of Feedback
:speaking_head_in_silhouette:
Performance appraisals
Formal verbal or written feedback
Assessment of an individual's performance based on duties and responsibilities outlined in their job description
Identify strengths and weaknesses (improvements)
Future individual goals and methods to achieve goals
Every 6 months
Self-appraisal compared with supervisor appraisal - creates self awareness
Customers
Customer evaluation forms
Direct feedback to staff
Tips indicate good service
Feedback on websites - rating and comments
Supervisors and colleagues
Regular feedback on performance
Aims
Encourage and motivate
Change behaviour
Ensure workplace procedures, policies and code of conduct are met
Routine organisation
Mystery customers: detailed feedback to management
Quality assurance program: regular checks to ensure service standards are being met
Personal reflection
Career pathway
Assess skills, knowledge and competency levels
Identify gaps or identify new skills to learn
Improve and develop through training