Choice - choice gives individuals control over their lives and promotes independence. in care settings, individuals should be given the choice of joining in activities or not. For example, in a residential care home,residents should be given a choice of food options that takes account of special dietary needs or religious requirements. in healthcare, individuals should be given their choice of GP, and where and how they receive their treatment. Further information about providing choice can be found in LO2, in the section titled 'the importance of applying the values of care'.

Equal and fair treatment : Equal and fair treatment means being given the same opportunities and choices as everyone else. Fair treatment means being able to have full access to those opportunities and choices, as well as receiving the type of care that meets individual needs.

All care settings need to follow safeguarding procedures to protect vulnerable children and adults. Safeguarding: This means protecting people's health, well being, and human rights, and enabling them to live freely from harm, abuse and neglect. It is fundamental to high quality health and social care.

To maintain consultation, it is important to ask for opinions and views, this is important because its what the individual wants such as what food, clothes and other activities that a carer, worker should ask an individual for what the want and also their opinions.

The use of technical language or terms and abbreviations that are difficult to those who are not in that group / profession

Converts a spoken / signed message from one language to another

Converts a written message from one language to another

speech generating software. By touching a screen that contains text, pictures and symbols, the software coverts the symbols to speech when touched.

Picture Exchange Communication System. A specialised method of communication, it was developed for use for children with autism and helps them by communicating through pictures.

Challenging through proactive campaigning can be providing things such as providing equality and diversity awareness sessions. There may be other sessions available such as training on effective communication and maybe for anger management courses for those who need it.