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Origin Energy - Coggle Diagram

- - - - Acquisitions
      - Retentions
      - Incorrect Transfers
    - - Move Out
      - Move In
      - Resolve a Move Issue
      - Move Processes
  - - - Agreements Intro
      - Editing Agreements
      - Meter readings and Charges
      - Billing Tools
      - Agreement Errors
      - Estimates
      - Troubleshooting
      - Customer requests for historical billing data
      - Intro to Kraken Billing
    - - Estimated Meter Reading Codes
      - Billing Disputes
      - Customer Billing History
      - Quarantined Meter Readings
      - Gas Self Reads
    - - Back-billing
      - Transfer Issues and Billing
      - Adding Charges and Credit
      - Cancel/Re-bill
      - True-Up Bill
      - Gas Step Rates
      - Gas Basics
      - Held bill reasons and how to resolve
      - Electricity Step Rates
    - - Smart meters - Missing Reads
      - Interval Meter Basics
- - - - Power On Program
      - Government Grants & Assistance
        
        NSW - EAPA
        
        QLD - HEEA
    - - Payment Schedule
        
        Ongoing Usage Only - Weekly & Fortnightly
        
        Ongoing Usage Only - Monthly
        
        Ongoing usage and debt - Weekly & Fortnightly
        
        Ongoing usage and debt - Monthly
      - Payment Arrangements
        
        Short Term Payment Promise
        
        Extension for Outstanding Balance Only - Weekly/Fortnightly
        
        Extension for Outstanding Balance Only - Monthly
    - - Payments overview
      - Ad-hoc Card Payments
      - Adding/Updating Direct Debit
      - Cancelling direct debit
      - Electronic Funds Transfer
      - Centrepay
      - Transferring Credit
      - Transferring Debt
      - Missing payments
      - Complete a payment review
      - Refunds
      - Direct Debit Response Codes
      - Refund $5000 and over (FOBO)