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Ch. 4 Consumer Protection and Law, Key terms - Coggle Diagram
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Key terms
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arbitration
the process by which the parties in the dispute submit their differences to the judgment of an impartial person or group appointed by mutual consent
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common law
based on judicial decisions and embodied in reports of decided cases that been administered by the common-law courts of England since the Middle Ages
conciliation
means to reconcile, to make things pleasant again
constitutional law
Based on the US Constitution, which is the fundamental law of the US federal system of government.
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criminal cases
a violation is deemed to have taken place or an injustice committed against the government, which brings against the person or persons who committed the crime
involve prevention, punishment, and rehabilitation
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mediation
The process of negotiation to resolve differences, an attempt to bring about a peaceful settlement or compromise between the consumer and the business through the intervention of a third party.
ombudsperson
mediates disputes, offers counseling and mediation services, and uses other out-of-court means to resolve conflict
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reasonable person
(“reasonable” means what an average responsible adult would expect given the circumstances)
rational, attentive, knowledgeable, and capable of making judgments in his or her best interest.
regulatory laws
rational, attentive, knowledgeable, and capable of making judgments in his or her best interest
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small claims court
a form of civil court that allows litigants to claim damages or resolve disputes that involve modest amounts of money.
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statutory laws
enacted by the legislative branch of government, which at the federal level means the US Congress
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summons
a notice to appear in court as a juror, defendant, or witness, or a subpoena
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written warranties
written promises that the character and quality of the product are as the manufacturer represents them