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Planning Sep 21' - Coggle Diagram
Planning Sep 21'
Osteopathy training process
Background task
Typing skill - working on efficiency of typing
Self ttt - using hands, massage balls, etc
Workout/rehab training on self
Practice
Recieve, give ttt
Be observed, observe others
Regular practice sessions
Read/watch - learn more
CPD courses
Culture of the organisation
September focus
Team meetings - discuss and highlight values
Lead by example
Conduct team reviews
Hege
Michelle
Amy
Immediate feedback after meetings for any behavioural issues.
Hire 2 more receptionists
Michelle - training & then she can do more in the department of clinic management & looking into multidisciplinary clinics - perhaps offer a wage & opportunity to move down
Alternatively - find someone who will be the clinic manager & Michelle remains more of a HR remote position
Reception meeting to plan:
Develop and solidify PCO Procedures project on Asana
How to set aside time to complete - get through day to day tasks
Hiring process
Job description
Link to values - make expectation and culture clear. Attract the right people
Interview process - demarcate & establish
Time frames????
October prepare
November - hire/induct
December - manage and adapt
Rebooking strategy
Current focus point - Sept/Oct
Xavier's document - finalise
Amy - follow up her progress with this
Laura - work on rebooking language & confidence
Implement strategy for NP's having being booked for 2 consecutive consults
Acute patient idea - 20 min consults
Implement these via team meetings:
Photos & profile updates for the clinic
Soon - update blurbs, include graduate year
Add Vicki to blurbs
Next year - photos? Blurb formatting
Simon help with reno's
October/November
Check reference - Dean Best?
Leadership course
Course starts March 2022