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COACH TT - Coggle Diagram
COACH TT
Admin Tasks
: routine operational tasks
SKEP
delivery
coordinate with WFM
Prepare skep (CPA) Action plan -predesign
Monitorings
Skep monitorings
QA monitorings
Track/report attendance
KRONOS
( 5th & 20th) ask agents to check and aprove
Check Daily (each agent)
KAYAKO(outside of payment period) :unamused:
BluePumpkin, IEX
Vacations Followup(pasivo vacacional)
Reporting
S.T.A.R(saving talent at risk)
Track Performance
Score card analysis Metrics MTD
Calibrations
QA specialists
Coach Calibration
Management Huddle(ops meeting) RTA, coaches, LS, OM, OMTT & QA.
Team Engagement
Meetings
1:1
Getting to know you :silhouettes:
discussing performance :check:
Breaking the ice :smiley:
QA escalations :warning:
Team Huddle
Contests
Show and tell
"Pizza party"
"potluck"(fiesta de traje... traje papitas)
Birthdays
socializing performance
socializing processes
Congratulations, promotions
Daily Checkins :hatched_chick:
Whatsapp
Calls :open_mouth:
S.T.C
Teams
Client tool (Slack, Hangouts)
Feedback
How
Added value
Personalization