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Human Resources, The Role of Human Resource Management, Key Influences -…

- - - - Determines what's needed to produce low cost product
        
        Worker standards
        
        Separation of workers
- - - - Use of outside specialists to undertake one or more key business functions
        
        Development
        
        Maintenance
        
        Acquisition
    - - Advantages
        
        Ability to access staff w/ with speciality to HRM
        
        Focus on core business operations
        
        Cost savings
        
        No need to employ staff
      - Disadvantages
        
        Lack of understanding on how business works
        
        Culture
        
        Workplace Issues
        
        Decision made by specialist could weak relationships
        
        Specifically employees and managers
  - - - External service providers. May be an individual or a business
    - - Advantage
        
        No long-term commitment
        
        flexible
        
        Cost Effectiveness
        
        No on-costs
        
        Fixed price contraacts
        
        Temporarily fill a position
      - Disadvantage
        
        Cost Increase
        
        Less Quality
        
        Difficulty Coordinating Activities
        
        Monitoring quality and performance
        
        No Business Loyalty
        
        Language and Corporate Culture
    - - Advantage vs Disadvantage
        
        Advantage
        
        Understand Local Business and Culture
        
        Same Timezone
        
        Easier communication
        
        Disadvantage
        
        Loss of Direct Customer Contact
        
        Expertise or Internal Capabilities Lost
        
        Timelines and Effectiveness of Communication and Problem Solving Diminished
      - Case Study
        
        QANTAS
        
        Low cost carrier has outsourced its call centre to Melbourne Operator Sales Force
        
        Domestic Value, Data & Domestic Services to Telstra
        
        Data Centres, Main Frame and mid range computing operations and Project Management to IBM
    - - Advantage vs Disadvantage
        
        Advantage
        
        Remain globally competitive
        
        Cost Advantages
        
        Advantages in Skill
        
        Disadvantage
        
        Difficulty controlling quality and reilability
        
        Language and Cultural Difference
        
        Security Issues
      - Case Study
        
        QANTAS
        
        Contracts maintenance jobs overseas to Singapore and New Zealand
        
        Established London base for 400 international flight attendants
        
        Saved $18M through:
        
        Rostering Efficient Accommodation
        
        Allowance Costs
        
        Outsources IT applications support and maintenance to India
- - - - Goal
        
        Maximise Profit
        
        :arrow_up: revenue
        
        :arrow_down: costs
      - Employment Relations Objectives
        
        Employees with appropriate skills
        
        Employees motivated to achieve business goals
        
        :arrow_down: wage costs
        
        Employee Flexibility
        
        :arrow_down: industrial disputes
    - - Want to work for least time for max wage
      - Employee Relations Objectives
        
        :arrow_up: Working Conditions
        
        :arrow_up: wages
        
        Regular Training
        
        Promotion Opportunities
        
        Job Security
        
        Participation in Decision Making
      - Case Study
        
        QANTAS
        
        Employees > 31 000
        
        Including:
        
        Pilots
        
        Other flight crew
        
        Cabin Crew
        
        Ground and Administration Staff
    - - Definition
        
        Organisations that represent and assist employer groups
      - Role
        
        Provide advice
        
        Assist employer-employee negotiation
      - Examples
        
        Australian Chamber of Commerce
        
        ACCI
        
        Business Council of Australia
        
        BCA
        
        National Farmer's Federation
        
        Asutralian Medical Association
      - Case Study
        
        QANTAS
        
        Member of Australian International Airlines Operation Group affiliated with Australian Chamber of Commerce and Industry
    - - Definition
        
        Organisations formed by employees in an industry, trade, or occupation to represent them in an effort to improve wages and working conditions
      - Role
        
        Assists Disputes
        
        Acts as bargaining agent in EBA negotiations
        
        Advise
        
        Rights
        
        Wage Levels
        
        WHS Issues
      - Case Study
        
        QANTAS
        
        Represented by:
        
        Australian Manufacturing Union
        
        Australian Workers Union
        
        Transport Worker's Union
        
        Others