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Introduction to Knowledge Management in Theory and Practice - Coggle…
Introduction to Knowledge Management in Theory and Practice
Introduction
initially defined as the process of applying a systematic approach to capture, structure, management and dissemination of knowledge.
Two major types of knowledge
1) Tacit knowledge
difficult to articulate and also difficult put into words, text, drawings
2) Explicit Knowledge
represents content that has been captured some tangible from such as words, audio recordings or images
The Concept Analysis techniques
an established techniques used in the social
sciences, such as philosophy and education
particularly useful in tackling multidisciplinary
domains
can be used to visually map out conceptual information
of defining a word
3 major dimensions
A list of key attributes
A list of illustrative example
A list of illustrative nonexample
Major business drivers behind today's increased interest in and application of KM lie in 4 key areas :
Globalization of business
Learner organizations
Corporate amnesia
Technological advances
KM for Individuals, Communities and Organizations
Individuals
helps people do their jobs and save time through better decision making and problem solving
builds a sense of community bonds
helps people to keep up to date
provides challenges and opportunities to contribute
Community
Develops professional skills
Promoted peer-to-peer mentoring
Facilities more effective networking and collaboration
Develops a professional code of ethics
Develops a common language
Organization
Helps drive strategy
Solves problem quickly
Diffuses best practices
Improves knowledge
Builds organizational memory
Organizational Perspectives on KM
Wiig (1993) consider knowledge management
in organization from 3 perspective :
- Business perspective :
focusing on why, where and to what extent the organization must invest in or exploit knowledge.
- Management Perspective :
focusing on determining, organizing, directing, facilitating and monitoring knowledge-related practices and activities
- Hands-on perspective :
focusing on applying the expertise to conduct explicit knowledge-related work and tasks
Multidisciplinary nature of KM
KM draws upon a vast number of
diverse fields such as :
Organizational science
Cognitive science
Information and library science
Anthtropology and sociology
What is KM?
Business perspective : is a business activity
with 2 primary aspects (explicit and tacit)
cognitive science perspective : insights, understanding
and practical know how.
process/technology : the concept under which information is turned into actionable knowledge