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Cap. 8: Diagnosis and Feedback: - Coggle Diagram

- - - - Reduce a large amount of data to a set of manageable patterns which will help to organize the problem into a useful conceptual map
      - Procedures are generally derived from 2 logical methods for reasoning from data
        
        Deductive Analysis: Using Models for Diagnosis:
        
        It makes coding data easier.
        
        It can help with data interpretation.
        
        It can help to communicate with clients.
        
        Inductive Analysis: Pulling Out Key Themes:
        
        Inductive analysis is done without a predetermined set of categories
        
        7 steps:
        
        First, read through a good portion of the data again without taking notes.
        
        Then, setting aside the data, write down several key ideas
        
        Next, go back through the data again and ask yourself what this comment is trying to say
        
        Proceed through the list of comments
        
        When all comments are analyzed, sort them by category
        
        Determine whether the “saturated” categories could or should be broken
        
        7.Write a description of what each category means
    - - Conduct the analysis multiple times in different ways
      - Re-sorting the data into new categories or using multiple models can validate the analysis or offer alternative conclusions
      - Invite a colleague who is not familiar with the data (if confidentiality agreements with the client allow it) to either conduct a “second opinion” analysis
    - - A careful prioritization process is necessary to “avoid presenting management with a huge laundry list of problems, which may appear overwhelming in its totality. Isolate the truly significant problems and issues, and prepare summaries that describe their nature and extent
      - Data should be:
        
        Relevant.
        
        Influenceable or manageable.
        
        Descriptive.
        
        Selective.
        
        Sufficient and specific.
- - - - Even though the client may see it as ritualistic, begin with positive data.
      - Ensure that the themes described in the feedback report provide enough detail to be accurately defined and useful
      - Quantitative data can illustrate trends and how widespread agreement is across the organization, but they can also provide too much detail for clients.
      - Language choices are important in presenting the data.
      - A common problem is that the practitioner will project his or her own feelings on the client.
      - “Be willing to confront the tough issues”.
- - - - We should remember that resistance is a label we apply based on our own interpretation.
      - As change agents, we may be contributing to the very resistance we are trying to avoid, through misrepresentation, inauthentic behavior, or ambivalence of our own.
      - We should recognize that resistance can be a useful resource to us in our change projects. In