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LS TASK - Coggle Diagram
LS TASK
Admin Work
Reporting
Attendance
EOD report
Metrics
Scorecard for team huddles
STAR(attrition)
Survey
Gradebook
Communication
Email
Meetings
OPs Meetings
Learning meetings
Teams Huddles(wave)
I. M(teams Whatsapp)
Facilitation
Product training
Facilitation skills
Learning Techniques
Promote self learning
Make delivery easier
Be prepared for unusual questions
Team development
F
eedback(1:1) & Activities(1:1 - Groups)
Soft skills
Emotional Intelligence
Assertive Communication
Active Listening
Conflict management
Objection management
Empathy
Responsibility(intrinsic)
Conform to rules(why)
Follow processes
Punctuality
Commitment to deliver
Hard skills
Client follow up
KPI knowledge
Quality Assurance
Call flow
Team Work
Client tools navigation
Policies
Time management
Multi tasking