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What is Trust - Coggle Diagram
What is Trust
Transparency
Data Transparency - how we use your data
How the AI behaves
Clarity of action
Prevention from unintended consequences
Easy Language
Information overload should be avoided.
Safety / Security
Anti Abuse
Anti Scam
Cyber security
Harrasment
Data Safety
Control
Control how your data is used
Settings
Control on how you show up
Have some control the behavior of an automated system
Can I provide feedback to the system if things are going wrong?
Privacy
Data Privacy - for your eyes and usage only
Visibility
Do you feel private on a social media context? How do you show up?
Incognito mode
Can everyone see me?
General UX
Is the experience progressive, easy to understand and learn?
Is the tone of voice consistent?
Is there a trusted relationship with the product?
Does the usage lifecycle of the product optimize for trust? Is trust built-in?
Inclusive Design
Do they think about me? my persona? Can I use this and feel included? Can I do my job with ease?
Brand - starting touchpoint and perception before using the product