Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 4 Knowledge Capture & Codification - Coggle Diagram
CHAPTER 4 Knowledge Capture & Codification
Knowledge has to be captured and codified so that it can become a part of the existing knowledge base of the organization.
Capturing Tacit Knowledge
The process of capturing the experience and expertise
Knowledge often remains tacit until someone asks a direct question
Individuals inside the firms play critical role in acquiring firms knowledge
The firms also play significant role for individual knowledge use: Exploration and Exploitation
Capture knowledge from experts to extract and render explicit, know-how by using questionnaire, interview, surveys, observations, talk aloud.
Capturing Explicit Knowledge
The systematic approach of capturing, organizing and refining information in a way that makes information easy to find and facilitates learning and problem solving.
The knowledge should be organized in a structured form once it is explicit.
KM Tools
create knowledge and then leverage it across multiple channels, including phone, e-mail, discussion forums, internet telephony, and any new channels that come online.
Procedural knowledge
How to do things
How the diagnose (interpret symptoms)
How to make decision
How to prescribe (suggest solutions)
Declarative knowledge
What is involved (things)
Who is involved (persons)
What is the relationship (connections)
When (time)
Major task of knowledge engineer
Solicit information from expert
Analyzing information & knowledge flow
Design & implement & maintain expert system
Structured interview
Interviewer must have strong communication & conceptual skills, and also know basic about the subject
Using open & close questions
The key is CLARITY
Paraphrasing
Clarifying
Summarizing
Reflecting feelings
Knowledge Acquisition Phase
Identification
Conceptualization
Codification
4 major organizational knowledge acquisition methods
Grafting
Vicarious learning
Experiential learning
Inferential process
Explicit Knowledge Codification
Converting knowledge into a tangible, explicit form (documents)
Codification Techniques
Cognitive Mapping
Decision Trees
Knowledge Taxonomies
Task Analysis