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Chapter 10: The KM Team - Coggle Diagram
Chapter 10:
The KM Team
KM skills
Resource investigation skills
Effective IT skills for recording and disseminating information
Informal networking skills to build your influence to gain access to people with knowledge
Skills of cooperative problem solving
Effective skills of advocacy and inquiry to present knowledge to and gather knowledge from others
Open dialogue skills
Use of different learning techniques to absorb key knowledge and learning quickly
Flexibility and willingness to try a new things and take educated risks
Knowledge
Active review of learning from mistakes, risks, opportunities and success.
Time management to use their time and energy
Major Categories of KM roles
Web developers
Learning oriented roles
Content editors
Human resources roles
Knowledge synthesizers
Knowledge Navigator
Knowledge manager
Knowledge publisher
Knowledge leaders
Coaches and mentor
Senior and middle management roles
Help desk activities
Ethics of KM
Normative ethics
Metaethics
Applied ethics
KM Roles and Responsibilities within Organizations
Provide competitive intelligence
Maintain customer relation for information systems
Serve as information agencies
design and produce information service
Training
Serve as knowledge journalists
Manage information sources
Act as organizational information an KM policy analyst
Manage information system
Function as government KM policy
Design information system
General categories of KM initiatives
Create a technical infrastructure to ease that sharing
Promote a cultural climate that rewards knowledge sharing behaviors
Promote the importance of knowledge sharing
Measure the value of knowledge and KM practices to the organizations
KM goals
Repeat success and share best practices
Improve innovation and the commercialization of idea
Exploit intangible assets
Avoid knowledge loss and leakage after organizational restructuring
Maximize the returns on KM investment in knowledge