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Chapter 8: Knowledge Management Tools - Coggle Diagram
Chapter 8:
Knowledge Management Tools
Key Communication Technologies
Adaptation
E-Learning
Content Management
Personal Tools
Content Creator
Artificial Intelligence
Collaboration
Networking
Communication
Classifications of KM technologies as tools
Enhance and enable knowledge generation, codification, and transfer
Generate knowledge (e.g., data mining that discovers new patterns in
data).
Code knowledge to make knowledge available for others.
Transfer knowledge to decrease problems with time and space when communicating in an organization.
Data Mining and Knowledge Discovery
Function
processes automatically extract
predictive information from large databases based on statistical analysis (typically, cluster analysis)
Data Mining Tools
Data visualization software that coherently presents a large amount of information in a small space.
Consulting/outsourcing tools such as EDS, IBM, and Epsilon.
Data mining suites (e.g., EnterpriseMiner).
Statistical analysis tools (e.g., SAS)
Strategic Implications of KM tools and techniques
Address the phenomenon of emergence that can help discover existing valuable knowledge, experts, communities of practice, other valuable intellectual assets that exist within an organization
Content Management Tools
Refers to the management of valuable content through out the useful lifespan of the content.
Merging
Summarization
Handle multiple changes and updates
Repacking
Content creation
Metadata
Includes information as source or author
XML
Used to tag knowledge content, and taxonomies serve to better organize and classify consent for easier future retrieval and use
Knowledge Sharing and Dissemination Tools
Groupware and Collaboration Tools
Scheduling meetings and allocating resources
Email
Password protection for documents
Telephone utilities
Electronic newsletters
File Distribution