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New order status flow for chat - Coggle Diagram
New order status flow for chat
What would you like to do?
General Info
Current order status flow (Same as existing workflow on production)
Check my order
Do you need tracking information for your order?
Yes
Show the NAV flow (Refer intent: Tracking Link NAV)
No, I have it
What issue are you facing?
Item missing
Switch to Missing item Intent
Status delivered but not received
Request email id
Request order number
Human handoff
Pending for too long
Request email id
Request order number
Human handoff