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DelegateX project for IRAP, Tools to use, Total project cost and ROI -…
DelegateX project for IRAP
AI & Blockchain based digital projects
Optimize Searching and matching algorithms to connect buyer and seller on the platform
Improve the search results (Service provider list) so jobs are sent to right service providers and relevant proposals are being received
Searching keywords shows relevant information based on Jobs, Projects, and Case studies and achieving Search accuracy upto 99%
More relevant and authentic project/case studies etc.
Use AI for to deliver world class standardised business solutions
AI based project recommendation system to cross sell for services for to improve business profitability
Preference will be noted by system to develop personalized landing pages. Achieve the accuracy rate of 70% (from current accuracy rate of 40%)
Similar Projects referral and pinning/tagging the projects
Users can combine/add the new referred projects into the existing one to scale their business.
End Result- More relevant projects should lead to more rate of transactions on the platform
Autonomous Dispute management system to resolve conflicts - Presently Manual process
Resolving disputes without human intervention. Acheive automation upto 70% from current rate of 5 %
Challenges
Program the Virtual Bot to collect the data from the users which has to correct and accurate.
Once the data is gathered, it should match with the existing Dispute Use cases to male decision otherwise New Use case needs to be input in the system.
Contracts must cover the points/clauses so that dispute decisions can be supported.
Unknown
Authenticity of the information received from the user
Projects delivered outside the DelegateX platform will be difficult to track
Disputes will freeze projects and HOLD transactions, and increase hosting and Human resources cost. Reduction of Dispute Holding cost to 90%
Challenges
Ability to track the amount of Dispute arising and tracking the resolution
Holding all the Transactions and processing refunds if required.
Dispute Resolution API will replace the Human resource allocated and improve the cost reduction per dispute processing
Unknown
Integrate the Information Gathering system, Dispute processing module and Machine Learning to address the dispute in 24 hours time-frame.
Challenges
Design a Virtual bot that can ask open ended questions and record detailed information about the reason of Conflicts
Information gathered from the Client and Contract Clauses must match and any unidentified clause will cause delays
Adding the new Use Cases and testing on real time systems without errors
Providing timely updates on the progress of the process.
Unknown
Processing efficiency of the AI algorithm to investigate and process the disputes.
Defining the satisfaction of the End report that user will validate to agree the resolution of the Conflict.
Automation will Audit whole project steps and identify at which module caused the dispute - to decide the resolution steps
Challenges
Auditing the whole project from Job creation, Proposal acceptance, Contract creation and conversations.
Identify the metrics based on which Conflict can be validated. It could be clauses from Contract, Conversation history or system error.
Generating the report which caused conflicts and making both parties agreed on the decision.
Unknown
Designing a Fully automated Dispute Resolution system which can work on various Online Platforms to resolve disputes - API creation
Challenges
Making a independent API which can connect across various platforms
The option of connecting API should be GUI based plug and play
Connectivity issues must be recorded and support needs to be provided
Unknowns
Use Digital currency to buy and sell
Apart from traditional Cash transaction, users can purchase DelegateX Tokens (Crypto-Currency) to work on projects and offer services
Increase the Tokens transactions on platform above the cash transactions to reduce the transactions cost.
Tools to use
Virtual Bots to collect information
AWS Lex / Azure Bot service
Database to store the information
AWS S3 or Azure SQL Database
ML Studio to match with existing policies and develop algorithm to take action
AWS Sagemaker / Azure ML Studio
Provide Analytics and reports to the user
AWS Kinesis / Azure Stream Analytics
Resolving the case
It will take place on DelegateX platform
Total project cost and ROI
$100 per hour
8 hours per day
5 days per week
4 weeks
6 months= $96K
ROI
$50 per month* 80-100 customers=$48,000 per year revenue
ROI=4.1 years
Operating expense= $10 per month per customer
2 Engineers= $192K