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1. Effective Counselling Communication - Coggle Diagram
1. Effective Counselling Communication
Communication Factors
Participants
Receiver / decoder
Source / encoder
Messages, meanings & symbols
Written, spoken, unspoken
essence of message
intentional / unintentional verbal non verbal word sound actions
Channels
Oral, message we see, scent, distance, text message, phone call
Noise
external: sound, sight
internal: compete thoughts, feeling, psy conditions
Feedback
verbal, non verbal, intent, non intent
attending behaviours
paraphrasing,
summarising
Context
Physical environment
Psychological environment
Rules
Communication Barrier
Environmental: unsafe room
Physical: note taking
Individual perceptions
Cultural issues: e.g. eye contact
Language
Age Issue: young / old counsellor
Diability
Intense emotion
slow down counselling process
reduce complexity and speed of feedback
use frequent check in
use supportive counselling strategy
Learning Style