Decision Making: It is the final key of all administrative process.
Phases of the Rational Model of Decision making.
The Control: Process that verifies the performance during its comparison with the established standards.
The Control Process.
Steps to Establish a Control System: Parameters and Methods, Planning, Measure Performance, Determine Performance with the Standard, Take Corrective Action.
Total Quality: Features that meet customer needs:
Products, Supplies, Processes, Resources, Materials, Management.