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KM Strategy & Metrics - Coggle Diagram
KM Strategy & Metrics
size and complexity of the organizational unit
depth of information gathering and analysis
KM Strategy
components
articulated business strategy & objectives
description of knowledge-based business issues
inventory of available knowledge resources
analysis of recommended knowledge leverage points
Knowledge Audit
Identification of core knowledge assets and flows
Identification of gaps in information and knowledge needed
Areas of information policy and ownership that need improving
Opportunities to reduce information-handling costs
Opportunities to improve coordination and access to commonly needed information
A clearer understanding of the contribution of knowledge to business results
Gap Analysis
major differences between the current and desired KM states
List barriers to KM implementation
List KM leverage points or enablers
Identify opportunities to collaborate with other business initiatives
Conduct a risk analysis
identify redundancies within the organization
identify knowledge silos
identify organization rank with respect to others
KM Strategy Road Map
how organization manage its knowledge better for the benefit of the business?
how organization manage explicit knowledge as well as tacit knowledge priorities?
identification of high priority knowledge levers to focus on
differentiate between KM levers and business objectives
capability of KM to be sustained over the long term
what are some quick wins?
KM Metrics
Benchmarking Method
approches
Industry Group Measurements
Best Practice Studies
Cooperative Benchmarking
Competitive Benchmarking
"Know the best to become the best"
potential benefits
Overall productivity of knowledge investments
Service quality.
Customer satisfaction and the operational level of customer service.
Time to market in relation to other competitors.
Costs, profits, and margins.
Distribution.
Relationships and relationship management
Balanced Scorecard Method
dimension
Financial
Customer
Learning & Growth
Internal business process
BSC translates the organization’s strategy into
four dimensions
with a
balance
between..
Internal and external measures
Objective and subjective measures
Performance results and drivers of future results
House of Quality Method
Quality Function Deployment (QFD)
maximizing customer satisfaction
delivering value by seeking out both spoken and unspoken needs
allows customers to prioritize their requirements