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IT organization has lost focus on the need to serve and support the rest…
IT organization has lost focus on the need to serve and support the rest of the organization.
Key Problems
The current manager sees no issues with the current process.
Why
He believes there are no issues, that everyone just needs more training.
The system ignores manual limits set by the HR department in regard to the number of new hires in a certain specialty.
Why
There is most likely a bug in the system preventing it from detecting the limits inputted by the HR department.
Upon Cancellation of orientation, the system still pays for amenities for the new hire, resulting in unneeded finances.
Why
The system isn't set up to automatically cancel all amenities, I.E Hotel room, once the orientation is cancelled.
HR can't successfully engage in a discussion with IT about changes.
Why
The discussions get swept under the rug and get minimal attention when bigger issues arise.
No Documentation of conversations in the system.
Relevant Facts
The IT or IS department of a business or other organization exists to service the larger organization
The company is cascade sustainable energy.
IT and HR are not communicating effectively in regards to new hire orientation.
Ryan is the new IT employee going through the process first hand to explore/identify the problems with the current system.
Possible Solutions
Be certain the orientation staff are all acting cohesively.
Pros
The orientation would be streamlined and the new hires would be getting accurate information. This would also allow them to seek help from any of the staff without being given inaccurate information.
make the process more interactive for the new hires.
Pros
The New hires would get more hands on experience throughout the orientation, allowing them to retain more information.
Cons
The length of orientation would be dramatically increased.
make sure the new employees are diversified by specialty.
Pros
The group of new hires would be even between specialties, leaving the new hires with little room to worry about having to occupy other roles.
Make sure IT personel are educated on the orientation process.
Pros
The IT personal would get first hand experience with the process so they can better evaluate what changes need to be made.
Cons
The IT department would need to be taken away from their current duties to go through the orientation.
Stakeholders
Cascade Sustainable Energy
IT department
The New hires
HR department
Timeline
From the time a new hire starts to when they are fully finished with the orientation and take on tasks of their own.