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Business Communication - Coggle Diagram

- - - - Channel (where the message is communicated)
      - Code (signs used to communicate the message)
      - Message (what is communicated)
      - Context (relationship that is established between the words of a message and that clarify and facilitate the understanding of what you want to express.)
      - Issuer (who issues a message)
      - and Receiver (who receives the message)
  - - - communication is effective
        
        The receiver understands what the sender means
        
        The receiver responds to the sender.
  - - - Purpose of communication
        
        Focused on behavior; that is, expressed in terms of human behavior.
        
        Specific enough to allow us to relate it to actual communicative behavior.
        
        Not logically contradictory or logically unconscious with himself.
        
        Compatible with the ways people communicate.
  - - - Therefore, Feedback could be defined as any response that the receiver gives to the communication of a caller.
- - - - letter writing should be like preparing an advertisement
  - - - It is used to communicate something to the members of an organization, for example: instructions, announcements, transfer documents, request information, invite to a meeting, clarify something.
  - - - Parts of the letter
        
        Content or body
        
        Fired
        
        Header
  - - - For top executives, reports are often the only means by which they can monitor those who are furthest from them.
- - - - Listening is much more than just picking up sounds with our sense of hearing, it is more than hearing..
        
        If I do not understand something and I have any questions, ask, I ask that they clarify what they have just said; this way I avoid misunderstandings and confusion that could affect the relationship.
  - - - When we speak to large audiences, we must use more expressive body language, since the listener in the last row will only perceive these gestures if they are properly magnified.
  - - - Tips for a good impression
        
        Control your language.
        
        When answering the phone, politely say hello and identify yourself and your organization.
        
        Returns calls within a maximum period of 1 day.
        
        Your voice is often the only impression of your company that the caller will take away.
        
        Ask and use the name of your interlocutor.
  - - - Good manners and personal presentation can lead to a promotion against a rival with the same professional preparation, but with less poise in social relationships.
- - - - Recommendations for chatting
        
        Do not use capital letters as a rule.
        
        Do not flood the canal.
        
        Above all, maintain respect with people.
        
        Use Smiley
  - - - Ways to send these messages
        
        Simple text .
        
        In HTML format.
  - - - Parts of a Mail
        
        CC
        
        CCC ó BCC
        
        (To)
        
        (Subject)
        
        From
        
        Body
        
        Closing
      - Email Labels
        
        Always leave lines between paragraphs.
        
        Use uppercase and lowercase letters.
        
        Try that the lines do not exceed 65 column.
        
        Try to make the paragraphs short
        
        Be brief.
        
        Always avoid using control sequences
  - - - An intranet solves these problems
        
        Data update is immediate and automatic.
        
        Quickly and efficiently communicate to all employees.
        
        Quick access to any company document, improving company productivity
        
        Organize the distribution of the company, either by departments or divisions.
        
        Information distribution for all employees.