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Digital/Technology Gap, Sth relate to Employees (Fear, concern?0, Channel…

- - - - Business travelers
      - Leisure travelers
        
        Health, welfare concerns
- - - - Online distribution channels
        
        Mobile application
        
        OTAs
        
        Social medias
        
        Own webpages
      - Offline distribution channels
    - - Room services
      - Check in/check out
    - - Food and beverages
      - MECE
      - Room accommodation
  - - - Business
      - Leisure