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Technical Support - Coggle Diagram
Technical Support
Skills
Basic computer skill
Typing skill (30 WPM)
Basic English
Basic communication skill
Greet
Clarify
Close
Tasks
Troubleshooting
Internet lambat
Unstable connection
Connected without internet
Code 7
Frequently disconnected
FUP extend
Bad signal
Some device cannot connect while other devices can
Suddenly lost connection
Additional Tasks
Proceed coverage check
Proceed data usage/data remaining check
Proceed detail usage history request
Deactivate/stop data plan
Modem exchange
Refund case
Misinput data plan
Leftover data plan from newly arrived modems
Leftover data plan after SSID update
Leftover data plant from the previous customer
Edit activation date
Informing customer
Modem specification
Battery capacity and battery life
Average speed
Wi-Fi frequency
How to check remaining data plan
How to top up data plan
What FUP is
Data plan has expired
Data plan has been used up
How to factory reset device
How to check battery status
How to check signal strength
Activate global plan via Slack