Competitive agility approach to profitability recovery - Coggle Diagram
Competitive agility approach to profitability recovery
and allocate resources to fuel changes
Organizing training sessions
Supplying appropriate Personal Protective Equipment
Providing meticulous information and guaranteeing a safe working environment.
Short term forecasting based on the new profit centers
Reform a resilient profit/operating model
to stimulate demand and make up for low occupancy rates
Revamp online distribution channel to meet the demand for digital service
Online Travel Agents
Reinvent the spaces of the hotel with new strategies
Offer exclusive access to facilities to make use of the space
Co-working or “workspitality” to leveraging the potential of the hotel assets.
Redesign the customer journey
to ensure seamless and contactless experience for customers while also making the operation much smoother for the employees using Hospitality 5.0 (Digital Transformation)
Leverage Big Data to deliver personalized experience
Safety assurance to build up customers' confidence
Inclusion of a dedicated sanitary or quarantine area, own medical services, specific trainings and hiring additional specialise staff
Sanitation systems and amenities (masks, sanitizer gel, gloves, protective aprons, disposable bags…)
Embed contactless technology into customer journey to increase their safety and smoothen the operation: Pre-Stay, During-stay and Post-stay.
Auto check-in and check-out
Augmented and virtual reality systems (MICE)
Virtual tourist guides