Competitive agility approach to profitability recovery

Optimize cost and allocate resources to fuel changes

Reform a resilient profit/operating model to stimulate demand and make up for low occupancy rates

Redesign the customer journey to ensure seamless and contactless experience for customers while also making the operation much smoother for the employees using Hospitality 5.0 (Digital Transformation)

Leverage Big Data to deliver personalized experience

Health &
Safety assurance to build up customers' confidence

Embed contactless technology into customer journey to increase their safety and smoothen the operation: Pre-Stay, During-stay and Post-stay.

Inclusion of a dedicated sanitary or quarantine area, own medical services, specific trainings and hiring additional specialise staff

Sanitation systems and amenities (masks, sanitizer gel, gloves, protective aprons, disposable bags…)

Data Analysis

Targeted Market

Revamp online distribution channel to meet the demand for digital service

Reinvent the spaces of the hotel with new strategies

Offer exclusive access to facilities to make use of the space

Co-working or “workspitality” to leveraging the potential of the hotel assets.

Online Travel Agents

Social Media

Own webpage

Mobile Application

SEO and
positioning

Auto check-in and check-out

Mobile payments

QR codes

Augmented and virtual reality systems (MICE)

Virtual tourist guides

Zero-based Organization

Zero-based Budget

People Management:

  • Organizing training sessions
  • Supplying appropriate Personal Protective Equipment
  • Providing meticulous information and guaranteeing a safe working environment.

Cross-function operation

Short term forecasting based on the new profit centers

Efficient
monitoring