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Origin Energy - Retail X - Coggle Diagram
Origin Energy - Retail X
Octopus Energy
Kraken
Masquerade feature
Billing
Meter Types
Basic
Smart
Imperial/Metric
Billing
How to read a bill
Hardship Assistance
Power On Program
Customer Happiness Cheat Sheet
How to identify a Hardship Customer
What is the difference between Financial hardship and Financial Difficulties?
Hardship Call Flow
IMPORTANT
Any late payment fees are to be waived
Hardship Regulations
High Bill
Credit
Payment Types
How to Set up DDI
When DD Fails
Payments/Repayments
Payment Schedules
Ongoing usage only payment Schedules
Extension for outstanding balance only
Short term Payment Extensions
Transferring
Refunds
Debt
Dunning Cycle
FICO Outbound Credit Calls
Final Billing
Solar
How does Solar Work
Solar Products
Solar Boost
Solar Boost Plus
Solar Metering Call Flow
Market Systems
MSATS
MDH
MIRN Discovery
Service Order
NCOM
Rejected
Completed
Reason Codes
What is a Transfer?
Codes
Call Handling
Add/Remove authorised people
Power of Attoney
Deceased Estate
Life Support
How to flag an account for Life Support
Threatening Communication
Text Expander
Concessions
What are concessions?
Eligible Cards
Types
QLD
NSW
Rebates
Energy Plans
Origin Go
Origin Go + Everyday Rewards
Origin Advantage
Origin Advantage ePlus
Pricing
Pricing Fact Sheets & BPID
Price Increase
Rates
Tariffs
Peak Tariffs
Off Peak Tariffs
Products
How to Product switch
Good Conversation Tips
Industry Comms
FRMP/FRO
Market Codes and Status
Insitu's
Moves
Moves Process
Natural Gas
QLD
Move Out
Performing a Move Out
Move out for natural Gas
Formstack
Metering
Meter Types
Gas Installation
Gas Outages and Faults
Meter Exchanges
Complaints
Retention