Knowledge Sharing and Communities of Practice - Coggle Diagram
Knowledge Sharing and Communities of Practice
Once knowledge has been captured and codified, it needs to be shared and disseminated throughout the organization.
people prefer personalization strategy
feedback is important to gain 'metaknowledge' about how searching future information
provides avenue for tacit-to-tacit knowledge transfer
context is important
Community of Practice
it refers to a group of people having common identity, professional interests and that undertake to share participate and establish a fellowship
also can be defined as a group of people, along with their shared resources and dynamic relationships who assemble to make use of shared knowledge
The Social Nature of Knowledge
Group members produce knowledge by their interactions and a group memory is created.
Social constructivism views knowledge not as an objective but as subjective
Individuals and groups of people communicate, they mutually influence each other's view and create or change shared constructions of reality.
Since individuals memory is limited we need to embed this knowledge in useful, more permanent from such as email.
Sociograms and Social Network Analysis
is the mapping and measuring of relationships and flow between people, groups, organizations, computers or other information/knowledge processing entities.
provides both a visual and a mathematical analysis of complex human systems to identify patterns of interaction.
enables relationships between people to be mapped in order to identify knowledge flows.
Community Yellow Pages :
One of the earliest KM applications
use software to create profile of individual's expertise and connections between people
can provide significant organizational benefit
Knowledge Sharing Communities
Provide access to data and documents - good knowledge management system should include information not just on the people who produced the knowledge but also to those who will make use of it.
one way to facilitate knowledge sharing is by making the knowledge socially visible
Visible interactions help creates :
Roles and Responsibilities in CoPs
Key Roles in CoP :
: visit without joining
: new members, who typically keep to themselves at first until they have learned enough about the community and the other members.
: member who provide regular contribution and who interact with other member on a sustained basis.
: member who take an official role
: member who taking to subject matter experts, can maintain community history, familiar with knowledge area and community.
Obstacles to Knowledge Sharing
people are usually rewarded for what they know
Lack of trust between provider of knowledge and receiver of knowledge
Knowledge sharing may be occurring informally
Knowledge lows well when there is a climate of trust and knowledge exchange is bidirectional
Organizational Learning and Social Capital
Human capital refers to a person's education, skills and background necessary to be productive in an organization or profession.
Social capital refer to the institutions, relationships and
norms that shape the quality of an organization's social interactions
Strategic Implications of Knowledge Sharing
Important benefits of knowledge sharing include :
connecting professionals across platforms, across distances
Standardizing professional practices
Leveraging best practices
Reducing time to talent
Taking on stewardship for strategic capabilities