Please enable JavaScript.
Coggle requires JavaScript to display documents.
Order status query on chat - Coggle Diagram
Order status query on chat
Ask for email
Check format format
Format correct
Ask for order number
Correct order number flow . 2FA
Pass
If the SLA is exceeded, handoff to the agent
Check Today- Order_created date
If less than 10 day
Check tracking information for order
3 more items...
If greater than 10 days and tracking information not present for any line item. Copy: "It looks like your order is still under process. Let me transfer you to an agent to assist you further." -> handoff
Fail
Human handoff
incorrect order number. Reprompt
Format incorrect
Re prompt for email
Correct email provided
Ask for order number
Correct order number flow . 2FA
Pass
Share all unique order tracking links
If SLA is exceeded, handoff to the agent
If tracking details unavailable, handoff to agent
Fail
Human handoff
incorrect order number. Reprompt
Incorrect email provided
Human Handoff