Unit 3 (Part 2) - Coggle Diagram
Unit 3 (Part 2)
Types of commuication channels
Mobile Customer Self Service
Types of questioning techniques
Open and closed questions
Important of asking questions
A large part of written communication relies firstly on reading and understanding
customers' enquiries or concerns.
Effective reading skills
Remove all biases
Use a dictionary
Read between the lines
seven body language habits that one need to be aware of in video calls.
Obsessing over appearance