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Communication Across the Organisation - Coggle Diagram
Communication Across the Organisation
Organisational Communication:
how organisations represent, present and form their organisational climate and culture.
Two objectives:
to inform employees about their risks, and about the policy and other issues of the organisation
to create a community within the organisation
The role of OC
Development of theories
Communicating culture
a system of shared values, principles, beliefs and norms of behaviour that unite its members and give the organisation a distinctive character.
The cultural web
organisational structure:
power structures
control systems
symbols
stories
rituals and routines (standardised techniques and behaviours common to a group or an organisation)
Informal organisational structures:
advantages:
faster action, higher productivity, more job satisfaction, easier release of tension and easier feedback.
disadvantages
potential for conflict, resistance to change and rumours through the grapevine
Organisational Structures:
how authority and responsibility for decision making are distributed within an organisation
Formal Organisational Structures
are complexity, formalisation, centralisation, hierarchy (an organisational system that moves through a number of levels)
Bureaucratic structure
simple structure
matrix structure
knowledge management structure
social networking analysis
boundaryless structure
Network structure
Strategies for improving organisational communication
mechanistic vs organic organisations
Changing organisational structures to enhance communication
developing strong horizontal channels within traditional structures
creating autonomous/ semi-autonomous workgroups
free-form structures
the new networks
working in digital workplaces
using technology for communication
acknowledging impact of EQ on communication
promoting communication skills