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An Equitable Tram Experience (AS2) t6001-2, Team Management, Research and…

- - - - Reality Check
        
        Context of data collection:
        
        AS2 lacks experience in the field - difficult to obtain complete and accurate information.
        
        Inconsistent data collection standards
        
        The four waves approach could be broad or perhaps different to the standard approach of SNC-Lavalin.
        
        Lack of quality and verification
        
        The group of interviewees that are intended to conduct are metro-Melbourne based and not intended to be verified with other metropolitan area.
        
        Lack of resources
        
        Tools and resources may not be granted.
        
        Time Constraints
      - Covid Restrictions (limited to remote only)
        
        Phone Interview
        
        Disturbance by background noises and activities
        
        Technological and network issue
        
        Schedule issue
        
        Lack of visual aids to make better understading of someone
        
        Zoom
        
        Online Survey
        
        snowball ‘sharing’ -> finding could be biased
        
        Limited reach of individuals, perhaps, people with ASD
        
        No opportunity for study participants to clarify questions
        
        open-ended vs close-ended questions
        
        Email
        
        Technologically out of reach
        
        timely Undesirable
        
        Field study impossible
    - - E-Class Tram Floor plan (implication/application of the intended solution)
      - No cost analysis for implication and maintenance
      - Direct journey experience on tram routes only, although omitted transit between other tram models
      - study group -> people with ASD & SPD
- - - - PTV users living with ASD/SPD (neurodiverse)
        
        Adults
        
        Public transport users affected
        by ASD and SPD
        
        University students
        
        Children
      - Those who contributed to the development of current E-trams
        
        Yarra trams
        
        Tram operator(s)/Trained staff
      - Teachers/ bus supervisors from Special needs schools
      - Healthcare professionals specialising in diagnosing Autism/SPD
        
        Researchers
        
        Doctors/Nurses
      - Neurotypical PTV users
      - Resources to contact
        
        Amaze
        
        Autism Connect
        
        Autism Spectrum Australia (ASPECT) – Emerging Minds
        
        Autism Awareness Australia
        
        Youth Disability Advocacy Service (YDA)
        
        Northern School for Autism
      - Support services and community/Clubs
    - - Initial interviews
        
        Week 4-6
      - Follow-up interviews
        
        Week 6 onwards
    - - Common environmental triggers
      - Where the public falls short on awareness
        
        What the public can do to accomodate (respect)
        
        What living with ASD/SPD is like on a daily basis beyond the use of PTV
      - Experience of using an E-tram
        
        Thought process when entering/using ptv
        
        Past fittings that have somewhat increased accessibility to those living with ASD
        
        Whether ASD/SPD PTV users avoid using trams & why
        
        Children Vs Adults
        
        Current issues with E-trams
      - Planning requirements prior to starting journey
        
        Use of various apps: PTV app, Google maps
      - Enquire about any proposed solutions/modifications
        
        Reactions to team's current modifications
      - Current design of E-trams
        
        Why are certain features included
        
        what are the dangers of removing them/modifying them
        
        Process of modifying a tram
        
        Why certain features could not be used
  - - - Integrate feedback & iterate
        
        Data Analysis
        
        Wave 3. Ideation
        
        Share new Insights obtained from interview
        
        Each team member shares inspiring stories or memorable parts of their interviews
        
        Cluster Ideas/information
        
        1 more item...
        
        Find Themes from interviews and insights
        
        1 more item...
      - Follow-up Interviews
  - - - Disability Resources Centre (DRC) #GetOnTrack Transport For All Campaign (https://drc.org.au/disability-advocacy/join-transport-for-all/)
      - Accessible environments for autistic people (https://www.amaze.org.au/wp-content/uploads/2019/06/Amaze-Accessible-environments-March-2018.pdf)
      - DSAPT Regulations (https://www.disabilityaccessconsultants.com.au/dsapt/)
      - Public transport planning tool for users on the autism spectrum: from concept to prototype
        (https://doi.org/10.1080/17483107.2019.1646818)
        "We found that the most prevalent concerns, in public transport use, amongst autistic individuals and their families are safety and spatial awareness. Specific problems include finding one’s way to the bus stop, boarding the correct service and disembarking at the correct stop. Interestingly, anxiety about unexpected events was also a barrier. Sensory sensitivity, similarly, was found to be an obstacle."
    - - Characteristics
        
        Social interaction and communication
        
        "Challenges in understanding or responding to social cues such as eye contact and facial expressions." (American Psychiatric Association 2018).
        
        Restricted and repetitive behaviour / interests or activities
        
        "Indifference to paint/temperature, excessive smelling/touching of objects, fascination with lights and movement; overwhelmed by loud noises etc." (American Psychiatric Association 2018).
      - "Autism spectrum disorder (ASD) is a complex developmental condition that involves persistent challenges in social interaction, speech and nonverbal communication, and restricted/repetitive behaviors. The effects of ASD and the severity of symptoms are different in each person." (American Psychiatric Association 2018).
    - - "Sensory processing disorder (SPD) is a condition that affects how your brain processes sensory information (stimuli). Sensory information includes things you see, hear, smell, taste, or touch." (Family Doctor 2020).
      - Characteristics
        
        Over responsiveness
        
        "Extreme response to sudden, high-pitched, loud or metallic noises. Highly attentive to background noises that most people don't seem to hear. Fearful of crowds. Avoids standing in close proximity to others." (Family Doctor 2020)
        
        Under-responsiveness
        
        "Constant need to touch people or textures. Doesn't understand or aware of personal space." (Family Doctor 2020).
    - - Potentially ableist terms / discourse
        
        Patronising language
        
        Medicalised / deficit-based language
        
        Ableist discourses that contribute to dehumanisation and marginalisation of autistic people
        
        Suggested alternative discourse
        
        Identify-first language ("on the autism spectrum")
        
        Discussing economic impacts of autism in relation to society's systemic failure to accommodate autistic people
        
        Autism is a part of neurodiversity
      - Interview setting
        
        Removing sensory distractions from the interview environment
        
        Quiet space
        
        No visual distractions
        
        No heavy scents
      - Interview phrasing
        
        Focus on behavioural questions rather than hypothetical questions
        
        Provide examples in questions
        
        Avoid ambiguity, metaphors, and idioms
        
        Adapt rate of speech or pace of interview
- - - - Feedback
      - Context
      - Confrontation
      - Leading
      - Deciding
      - Scheduling
    - - Sell an experience, not a product
      - Identify jobs required for a perfect experience
    - - Generally, live in the middle
      - Role-dependent
      - Awareness
      - Context-dependent
    - - Creative confidence
      - Make it
      - Learn from failure
      - Empathy
      - Embrace ambiguity
      - Optimism
      - Iterate
  - - - Social
        
        Face to Face
        
        Pub Night
        
        Mini Golf
        
        Bowling
        
        Digital
        
        Gartic Phone
        
        Spyfall
        
        Zoom
        
        Digital Board Games
        
        Among Us
        
        Digital Card Games
        
        Kahoot
      - Progressive
        
        Thursday Morning
        
        Interview Pairings
        
        1-on-1 with Jordan
        
        In-Class
    - - Ideation
        
        Brainstorming
        
        Categorising
      - Organisation
        
        Delegation
        
        Scheduling
        
        Kanban
    - - Deliverable Collaboration
      - Meeting Minutes
      - Interview Notes
      - Meeting Recordings
    - - General Communication
      - Resource Sharing
        
        Prospective Interviewees
        
        ASD/SPD Information
        
        Regulatory Guidelines
        
        E-Class Information
- - - - Latest Standards
      - User-Centered Design
      - Whole journey experience
  - - - Engineers & Consultants
        
        Our Team
      - Operators
      - Program Managers
      - Project Managers
    - - IT Equipment
      - Specialist software/test equipment
  - - - Value Proposition
        
        Reliability, avaliability
        
        Service dependability
        
        Asset performance
        
        Cost efficiency
      - MTM
      - Yarra Trams
      - V/Line
      - Freight Operators
    - - Value Proposition
        
        Business cases/investment decisions
        
        Finance options
      - Department of Transport
      - ONRSR
    - - Value Proposition
        
        Engineering expertise
        
        Tendering
        
        Maintenance and operational expertise
      - Alstom, CAF, Siemens, Stadler, etc.
    - - Value Proposition
        
        Operational, maintenance and engineering expertise
        
        Influence policy makers and investment
      - Standards bodies
      - Policy makers
- - - - Frequent public transport users (unaffected
        by ASD and or SPD)
        
        Adults
        
        Children
        
        Young adults/Students
    - - Parents/Guardians
    - - Our Sponsor: SNC-Lavalin
        
        Providing
        
        A mentor: Jordan
        
        Project
        
        Professional expertise
        
        Require
        
        Proposition of an innovative idea/s for modifications to Melbourne's E-class trams for increased accessibility for those affected by ASD and SPD
      - Department of Transport
        
        Tax payers
  - - - Our sponsor: SNC-Lavalin
        
        Our project sponsor: Mike Gallie-James
        
        Our mentor: Jordan Hannagan
      - Design managers involved in the
        interior/exterior fitout of trams
    - - Our project team
      - Our sponsor: SNC-Lavalin
        
        Jordan Hannagan