SLT

People Management

Operational Cover

Lship Hierarchy

LIMT team - L9/Pathways

Rotation Plans - How many leaders does it take to run the shop (weekend, late night). Do we want a core day?

Key holders - 1 TM/DBM + Partner locking

What does Partner's time with their TM look like?

How do we arrange hierarchy at Partner level for best Partner experience? Task Management, matrix working etc

How do we split DBM/HoB line reports?

BEM to report into HoB?

Other TMs report direct to HoB? Who? How do we ensure this doesn't create two tiers?

Where do VM, Admin, Specialists sit?

Does Maintenance become a bolt on? Or continue as shared responsibility?

Customer Experience

What else can we "automate" using scheduling - e.g. zone wardens?

What does service leading look like?

Who does it?

What is it's purpose?

Do we start with spans of control (i.e. 1:21 ratio) or with area responsibility (i.e. by floor)

click to edit

Selling/Operations relationship

How do we streamline even further?

Communications

Purpose setting and review at the beginning and end of each day?