SLT
People Management
Operational Cover
Lship Hierarchy
LIMT team - L9/Pathways
Rotation Plans - How many leaders does it take to run the shop (weekend, late night). Do we want a core day?
Key holders - 1 TM/DBM + Partner locking
What does Partner's time with their TM look like?
How do we arrange hierarchy at Partner level for best Partner experience? Task Management, matrix working etc
How do we split DBM/HoB line reports?
BEM to report into HoB?
Other TMs report direct to HoB? Who? How do we ensure this doesn't create two tiers?
Where do VM, Admin, Specialists sit?
Does Maintenance become a bolt on? Or continue as shared responsibility?
Customer Experience
What else can we "automate" using scheduling - e.g. zone wardens?
What does service leading look like?
Who does it?
What is it's purpose?
Do we start with spans of control (i.e. 1:21 ratio) or with area responsibility (i.e. by floor)
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Selling/Operations relationship
How do we streamline even further?
Communications
Purpose setting and review at the beginning and end of each day?