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Lesson learned from SARS Hospitality Industry - Coggle Diagram
Lesson learned from SARS Hospitality Industry
During Disasters
Training staff into multi-tasking
Encouraging holidays/unpaid leaves
Cleaning and disinfecting
Reassuring customers
Screening staff and guests
Promoting business turnover/discount
Establishing effective communication channels
Promoting new business and marketing
Protecting employees, guests and property
Establishing redundancies and layoffs policy
Seeking official aid/collab with authority
Implementing cost-cutting strategies
Establishing partnership and cooperation
Investing in technology
Post-disasters
Offering incentives/counselling to employees
Marketing and promotion
Restoring customer confidence
Developing and investment plan
Advertising positive signal to the community
Cleaning and restoring property
Conducting a damage assessment
Improving facilities and services
Restoring a normal business operation
Entering into cooperation
Reviewing a crisis management framework
Pre-disasters
Preparing sufficient slack and resources
Training staff for handling crisis
Assessing capacity to cope with the disasters
Identifying external agencies and coopeartion
Brainstorming possible scenarios
Developing a crisis-aware culture
Establishing an emergency leadership
Establishing a media communication strategy
Establishing an alert system
Activation of emergency service
Establishing internal standards and process
Preparing a generic contingency plan
Following sanitation and health criteria