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2021 Training Plan - Coggle Diagram
2021 Training Plan
Staff
Career Paths
Teller
MSR
Call Center Agents
Onboarding
Culture
Needs Assessment
Product Knowledge
Modify Call Center Training
Management training
Vertex
Member Experience Builder
Management Development
Leadership Academy
Vertex
DiSC
Strength Finders
YP and Emerging Leaders
Culture
Service Expectations
Core Values
Support Service Expectations with Managers
Weekly/Monthly Reviews
Training to be done
New Products/Services
Participatory Learning
Simba
Train others to assist
Joyce primary responsibility
Set Expectation