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COVID-19 Strategy for Hospitality Industry - Coggle Diagram
COVID-19 Strategy for Hospitality Industry
Revenue Generation
2. Make use of facilities/ Cross-selling of services
Sell daily passes to neighbors to your pool, spa,...
Sell your parking spaces
Wedding?
3.Unique Adds on
Exclusive wellness activities
Yoga
Mediation
Dancing
Movie
Private-in room meals (chef)
1. Selling new packages
Day-bookings for remote work
Staycations
CREATE AN EXPERIENCE LOCAL TRAVELERS WANT (survey)
ASSESS THE DEMAND
Promote promote!!
Discounted long-term stay
Tours and activities.
Co-working Space (Why not? You already have the space!)
Creating safe in-room dining packages (u have bigger space than most restaurants) or just catering to the VIPs here
Create “Airbnb-type” of product
Weekly and monthly rates for both rooms and suites
Promote adjoins rooms and suites with kitchenettes.
No cleaning fees to better cleanliness protocols and really high-speed WIFI and free breakfast.
Everyone is a salesperson. Front Office, F&B, Spa, Reservations. Every team member must have a sales approach.
Convert a low performing restaurant into a “ghost kitchen”
New Revenue Management Toolkits
Renting out spaces to vendors (ជួលតូប)
Host entertainment event in hotel
Promote outdoor activities that only exist in the property
Cost Control
Room Operation
Preparation Time
Material Usage
Minimize free item?
Bathroom
Paper?
Minimize utilities usage
Light
AC
Water
Gas
Food
Minimize inventory
JIT
FIFO
LIFO
Delay payment to supplier as long as we can
Lower materials
Employee
Wage cut by 6%-7%
% of sales
Performance
Marketing&Digital
Social Media
(Facebook, Youtube, Twitter, Instragram, website)
Video Marketing
Luxury video of hotel to spread on social media
Video of Hotel; room, cafeteria, gym, restaurant...
Adding video to website
Influencers
Search Engine Optimization
Keywords
Visitors reviews
local search
Video Search
Image search
institutional search
location
news
Search engine marketing tools
Run ads
Reservation through website
Discount&offer
data collection
Projection
Price
JIT
Customer behavior
utilize the use of product
spending behavior
Partnership
Airline book advertise
Tour Operation
Travel agent
Magazine
Capital expenditure (expense)
R&M
Renovation Basis
modification
asset improvement
adequate efficiency
Projection
Length
mean duration
room available for mediate use
Peak Season
holiday
avoid end year quarter
Integration Basis
total productive
interest expense
Depreciation
reliability-centered
Direct Maintenance
reactive & emergency
fire protection equipment
asset fail
median scale
plumbing expense
worn washer
damage fixtures
leaking pipe
cleaning supplies
maintenance
not housekeeping supplies
repairs
replacement of damaged structure
exterior painting
room wall
painting
repair damage
laundry and boiler
parts
labor for repairs
maintenance contract
electrical
Capital asset
cutting cost
Low cost leadership
budgeting
Operations
Waste management
data analysis
Waste auditing is identifying the process of productivity from waste management practices in hotels.
Model and framework development
Update internal control to align with the new normal
Payment Upfront
Screen guests and employees
Acquisition and Merger (For large players)
Technology aka Hospitality 5.0
Guest room
Mobile Technologies: Chats, Apps
QR code room service menu
App based room service menu
Mobile keys
Room service apps
Contactless Automation
Digital room keys
RFID key cards
Robots
Room services robots
Room cleaning robots
AI / AI enabled Chatbots
AI face recognition technology
AI sensors
AI hand scanning device
AI enabled voice recognition
VR/AR: on Websites
Room virtual assistant
Voice command and voice identification device
Virtual host
VR headset
Smart room control device
FAB Facilities
Robotics
Robotic self serving kiosk
Bartender robot
Food service robots
Robot drones
Robot baristas
Beer robot
Mobile Technologies
Digital menu
Table menu kiosk
Mobile valet
QR code menu
AI
AI face recognition technology
Table menu kiosk
AI hand scanning device
Contactless Automation
Conveyor belt food delivery
Front Desk/Office
Contactless Automation
Bio-metric check-in device
Radio-frequency identificaiton
Digital receptionist
Voice enabled elevator
Robotics
Non-contact robot kiosk
Robotic thermal imaging cameras
Facial scan check-in robots
Robotic lobby ambassador
Mobile Technologies: Chats, Apps
Mobile valet
Bio-metric check-in
Mobile check-in
Mobile credit card terminals
Beacons
VR/AR: on Websites
Beacons
AI / AI enabled Chatbots
AI face recognition technology
AI hand scanning device
AI thermal imaging cameras
Self check-in kiosk
AI non-contact kiosk
AI temperature scan
Post-stay
AI enabled chatbots
Chatbots, APPs
Technical Maintenance Services (both)
the proper functioning of ventiliation, air exchange, dispenser
Adjusted operating schedule and employee roles
Recovery
Build customer confidence through transparency
Loyalty and experience will drive direct bookings
Encourage guest referrals
Market and sale strategies
Health and safety measures
Service automation and innovation